SVETOCH always wants to meet the demands of keeping prices at high quality as low as possible in order to be able to pass this advantage on to you. This means that many products are made to order and delivered to us. External factors such as capacity utilization of press plants, supplier holiday periods, supplier headquarters and warehouse volume can have an impact on the delivery process.
Time of delivery
Products that are in stock in Germany or originated from a German supplier are usually delivered within up to 10 working days. In principle, the delivery time for products that are not stored in stock is up to 10 weeks. As a rule, shipping takes place much earlier.
Freight forwarding items
Some items are shipped as forwarding items due to their size or weight. A delivery date will be agreed with you and the forwarding company.
Delays
If some items are not available in the short term or the promised delivery time is delayed, we will inform you by e-mail.
Shipments division
If there is too long a wait, we will automatically carry out a shipment split, which means that you will receive the items that are available and the delayed items will follow in a separate package. If we have your e-mail address, we will inform you with a confirmation of delivery of the sending of your order in several packages.
Logistics partner
The ordered items will be packaged by us as soon as possible and handed over to our logistics partner ready for shipment. Please note that we do not affect any delays caused by our logistics partner.
Shipment tracking
You can use your package item number/shipment number to find out the current shipment status of your parcel at any time if the shipping method does not prefront package tracking. For more information on tracking shipments, please contact your confirmation of delivery by e-mail or from our telephone customer service.
